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Paypal You Suck – “If We Suck … We Now Face It”

David Marcus Paypal President March 2012PayPal President David Marcus responded to mounting criticism from customers by promising that things are changing at the online payments company.

 “There’s a massive culture change happening at PayPal right now,” Marcus said. “If we suck at something, we now face it, and we do something about it.”

Marcus’s response was prompted by a blog post written by a customer earlier in the week, who was outraged after funds were frozen in his account. The post was then listed on Y Combinator’s Hacker News site, where it attracted dozens more comments — mostly negative. The original post, written by Elliot Jay Stocks, a small business owner, was titled “Good riddance, PayPal.”